SimPilot Subscription Service Agreement
Effective Date 12/04/2021 12:00hrs
Course Commencement & Basic Training
1. SimPilot Basic Training can commence upon the signing of this agreement. There is no upfront cost for initial training. In return for no upfront training cost, AlphaTech offers;
2. Contractual agreement of 24 Months, priced at £30 per hour per pilot, with a minimum 2hrs every month, totalling £60 per month. This is the SimPilots only monthly payment.
2. SimPilot Basic Training MUST be completed over a period of NOT MORE than 4 weeks from the date of the FIRST training session. Please allow adequate time planning for this. AlphaTech recommends training to be done over a period of TWO WEEKENDS.
3. Should Basic Training NOT be completed with 4 weeks the SimPilot will be required to pay a surcharge for extended training timescale of £155 incl VAT to allow for any refreshment training due to an extended break from training.
4. Extra Training. Should the SimPilot be unable to complete the basic training to the required standard and further training is required beyond the 12 hrs dual instruction of the course, the SimPilot will be required to undertake further training until such a time the standard is met. The charge for this is £60 per hour. Training Standards are reviewed at the end of every training hour and fully debriefed, however the SimPilot Cadet should take every opportunity to study the course material beforehand.
Principle Terms of SimPilot Subscription
Two Subscription Schemes are available, the SimPilot may chose which suits him or her the best.
All prices include all fee and VAT.
1. Standard Scheme £60 per month. No rollover of hours. (£30 per hr paid in advance, 2 hrs per month)
2. Rollover Scheme £65 per month. 12 Month Rollover Cap. (£32.50 per hr paid in advance, 2 hrs per month, can be rolled over for 12 months)
Subscription Conditions & Terms
• The agreement starts as soon as joining SimPilot accepts these terms.
• Membership starts on the day the contract is signed.
• Membership is a for a minimum period of 24 months from the membership start date.
• During the first 24 months of this agreement cancellation may only be considered as per the Fair Cancellation Policy below, but charges will still apply.
• Members are entitled to all rights and privileges for the type of membership chosen.
• This agreement is non-transferable.
• A Minimum of 2 Hrs must be flown in any given calendar month. This equates to £60 which will be taken by continuous card authority on the 4th of every calendar month.
• For Non-Rollover Subscribers: If you do not fly at least 2 Hrs every calendar month, even though a £65 account charge has been collected, the Hrs will not roll over to the next calendar month if you are not part of the Rollover Scheme. Fees and Charges (Direct Debit). The fee relates exclusively to the use of our Airbus A320 Flight Training Device. All other activities associated with the membership are deemed to be an addition to the fee and are subject to change.
1. All payment for membership is due in advance as follows:
a. Standard Scheme & Rollover Scheme: A pro-rata initial payment for the balance of the first month’s membership, followed by advance payments on the 4th day of each following month by Continuous Card Authority. The SimPilot must at all times have a card saved to file.
2. Initial payment is due and payable immediately before any facilities may be used. These payments are non refundable
except in circumstances where:
a. There has been a breach or negligence by us in exceptional circumstances.
3. All monthly membership payments shall be paid by Continuous Card Authority and are payable monthly in advance.
4. A minimum of 24 monthly payments are required before this contract may be terminated. Once you have completed the 24 monthly Continuous Card Authority payments you can cancel your automatic renewal payments (see below) anytime by contacting AlphaTech and giving 30 days notice in advance. You should not cancel your Continuous Card Authority mandate with the bank until the final months payment has been drawn.
5. If you fail to pay any amount due under this agreement for a period of more than 30 days, you will be denied access to the facilities until the amount due has been paid in full within 5 days of the invoice being due, normally 4th of every month. If you fail to pay on the 4th of every month, a missed payment charge of £12 will be added to your account.
6. You agree to advise us promptly of any change to the member details provided, including payment card details SimPilot Payment Terms and Conditions 12 month contract. A credit or debit card must always be on file with our merchant.
7. A member whose membership account is terminated due to non-payment shall forfeit all the privileges of membership with immediate effect, there will be no entitlement to refund of any monthly fees charges already paid.
8. Monthly membership fees may be increased, subject to 60 days notice, at the discretion of AlphaTech.
9. For the avoidance of any doubt, any member who re-joins the scheme following any previous period or periods
of membership shall pay the appropriate joining fee for new members at the time. The joining or re-joining fee is currently nil. AlphaTech retains the right to amend the joining or re-joining fee at any time with 30 days notice.
10. For members under 18 only (third party payer) the agreement to pay is with the person who gives consent to the membership this must be the same person who makes the payment in full or initial payment and subsequent payments. It is the person over 18 who signs these terms and conditions and pays the membership fee that will be responsible for any breach of these terms and conditions.
11. AlphaTech Standards Document should be adhered to at all times.
1 At the end of the 24 months membership you may prevent automatic renewal at any time by giving 30 days notice in advance at AlphaTech. You should not cancel your Continuous Card Authority mandate with the Bank until the final months payment has been drawn.
Fair Cancellation & Cancellation of Subscription Contract
1. AlphaTech operates a fair cancellation policy. Only under the following circumstances will we consider the cancellation of a membership within the first 24 months of membership.
2. Relocation: This agreement may be cancelled if the member moves to a permanent address outside of Great Britain, Northern Ireland or the Rep of Ireland. A copy of a utility bill or bank statement showing the new address should be supplied in support of this.
3. Long term (over 3 month) illness or injury: This agreement may be cancelled in the event of an illness, injury or medical condition which in the opinion of a suitably qualified medical practitioner, prohibits exercise for 3 months or longer. Appropriate proof may be required.
4. Hardship: This agreement may be cancelled where the members financial circumstances have reduced to the extent where it makes it difficult to sustain the membership. Appropriate proof must be provided. E.g.
a. Redundancy or loss of employment
b. Anything else upon the discretion of AlphaTech
5. Pregnancy: This agreement may be cancelled upon receipt of appropriate written proof being given.
Please note – cancellation for the above reasons will not be effected until the appropriate proof is received in writing or
via email. Appropriate proof may be in the form of an official document or a written statement by a medical practitioner, employer, or other official.
6. Breach: This agreement may be cancelled if AlphaTech is in breach of contract. This includes not providing
facilities or services which may reasonably be expected by the member, or where standards fall below that detailed in the membership terms and conditions. This does not include were the Airbus A320 simulator is not available due to technical problems or unavailability, sickness or general closure.
7. AlphaTech may also terminate this agreement with immediate effect, on notice to the Member, if there is a breach of
SimPilot Rule or the SimPilot has failed to adhere to the AlphaTech Standards Document.
In all cases above, fees will be due to cover the outlay of Basic Training by the training organisation, AlphaTech. This will be the balance of your 24 month membership less £75.
AlphaTech can use discretion to determine early cessation of the contract.
SimPilot Payment Terms and Conditions Contract Freezing
1. No membership freeze will be implemented until the appropriate evidence is provided by the customer and received in writing or via email by AlphaTech.
2. Temporary illness or injury: This agreement may be frozen in the event of a temporary illness, injury or medical condition which, in the written opinion of a doctor or other suitably qualified medical practitioner, prohibits the use of a Flight Training Device for a period of time. This should be submitted inside 30 days of the situation arising.
3. A membership may be frozen for a minimum of one month and up to a maximum of three months at any one time. In any three year period, a membership freeze may only be accepted on two separate occasions.
a. A membership may be frozen for up to three months within a one year period from the Continuous Card Authority start date.
b. If the membership freeze period exceeds 3 months the membership may be terminated in agreement with AlphaTech and the member.
c. A membership freeze period does not affect the minimum number of Continuous Card Authority payments or the length of membership purchased. Any payments remaining at the time of the freeze will recommence on a monthly basis at the end of the freeze period.
d. Extension of freeze period: 30 days before the end of the initial freeze period, further evidence must be provided by the customer to AlphaTech together with a request to extend the freeze period. Where evidence is required to apply an action please provide this to AlphaTech.
e. All freezes will be subject to a re-training fee upon returning as a member. This is a fixed fee of £139. There are no exceptions. Furthermore, all returnees to membership will be required to fly as a First Officer until such a time that their capacity to meet Command standards has been assessed.
Bookings & Cancellations
Bookings are to be made in a minimum of two hours at a time and can be booked on our SimPilot Booking Portal up to 12 months in advance. There are no maximum amount of bookings; SimPilots can book as many as they require and slots are available for.
Slots are allocated on a first come first served basis.
Cancellation of any booked slots are without penalty if within 24hrs of the slot time. Otherwise a £12 booking cancellation fee will apply.
AlphaTech & Carmichael Hangar are fully insured for use of third party including SimPilots. We have cover for £5m employers liability and £10m for public liability.
Damage caused to any property at AlphaTech, including fixtures and fittings and the Airbus A320 Flight Simulator that is considered intentional will attract a damage excess fee of £1500 per offence.